Privacy Policy
At ContentCraft AI (“we,” “our,” or “us”), we value your privacy. This page explains how we collect, use, and protect your personal data when you visit contentcraftai.com, use our services, or interact with our platform.
1. What Information We Collect
We only collect the data we need to operate and improve our services. This may include:
- Account details: name, email address, company name, password, and other information you share when signing up or contacting support.
- Usage and device data: IP address, browser type, device information, pages visited, and timestamps. This is collected via cookies and similar technologies.
- Content you provide: prompts, inputs, uploaded files, and stored AI outputs.
- Billing and transactions: payment amount, currency, status, and invoice details. We never store your full card details — these are handled securely by our payment providers.
2. Cookies & Tracking
We use cookies and similar technologies to keep our site running smoothly, protect your account, and understand how visitors use our platform.
- Essential cookies: required for security, login, and checkout — these cannot be switched off.
- Analytics cookies: help us improve performance and are used only with your consent (where legally required).
- We do not use advertising or marketing cookies. If this changes, we will notify you first.
You can control cookies in your browser settings, but some features may not work correctly if you disable essential cookies.
3. How We Use Your Data
Your data helps us deliver a reliable and secure experience. We use it to:
- Provide and improve our services – to run the site, fix issues, and enhance features.
- Process transactions – to complete your purchases and meet tax/accounting requirements.
- Offer support & updates – to respond to questions and notify you about important changes.
- Personalize your experience – to tailor content and recommendations (with your consent where needed).
- Ensure security and compliance – to prevent fraud and meet legal obligations.
4. Sharing Your Data
We respect your privacy and do not sell your personal data. We may share limited information with:
- Trusted service providers (e.g., hosting, payment processors, analytics) under data-processing agreements.
- Authorities when legally required or to protect our rights, users, and platform security.
If we transfer data outside the EEA, we use recognized safeguards such as EU Standard Contractual Clauses or adequacy decisions.
5. Third-Party Sites & Integrations
Our platform may link to third-party websites or services. Their privacy practices are outside our control, so we encourage you to review their policies before sharing data.
6. Data Security & Retention
We use industry-standard measures (TLS encryption, access controls, regular security reviews) to protect your information. No system is 100% secure, but we work hard to minimize risks.
We keep your data only as long as necessary — for example, account data while your account is active, and invoices for up to 10 years to meet Czech tax requirements. You can delete stored prompts or outputs anytime from your account.
7. Your Rights
Under the GDPR, you have the right to:
- Access, correct, or delete your personal data
- Restrict or object to certain processing
- Request a copy (data portability)
- Withdraw consent at any time (without affecting prior processing)
To exercise these rights, contact us at info@contentcraftai.com. We may verify your identity before fulfilling your request. You also have the right to lodge a complaint with the Czech Data Protection Authority (ÚOOÚ) or your local authority.
Our service is designed for users 18+ (or 16+ with parental/guardian consent where permitted).
8. Changes to This Policy
We may update this policy if our practices or legal requirements change. The most recent version will always be available here. By continuing to use our site after updates, you accept the revised policy.
9. Contact Us
If you have any questions about this policy or how we handle your data, reach out to:
Email: info@contentcraftai.com
Website: contentcraftai.com
Company: Spexion s.r.o. (Data Controller)
Registration number: 23585692
Address: Čujkovova 1714/21, Zábřeh, 70030 Ostrava, Czech Republic
Last updated: 25.09.2025